AlRawi Find App: Delete your account and data
This page explains how to delete your AlRawi Find account, what happens to your data, and how to get a copy of your data first. The app is developed by Noord Tech.
1. Delete your account in the app
Open the app and go to Profile > Account > Delete my account. You are asked for your password to confirm. Deleting takes effect at once and cannot be undone.
If you own a store, the paid subscription is cancelled first. If it cannot be cancelled, nothing is changed and you can try again. The store is then moved to the free plan and is left without an owner.
2. Request deletion without the app
If you cannot use the app, send an e-mail to [email protected] from the e-mail address you registered with.
- Use the subject Account Data Removal.
- Write the e-mail address of the account you want to delete. Do not send your password.
- We check that the request comes from the owner of the account before we delete anything. A request from a different address may be refused or may need extra proof of identity.
- We handle your request within 7 days, as stated in our privacy policy.
3. What is deleted and what is kept
Deleted or removed at once:
- Your name, e-mail address, phone number, profile photo, birthday and password. The account is replaced by an anonymous "Deleted user" entry and you are signed out on all devices.
- Your push notification tokens, password reset codes and notification settings.
- Your favourites, points scans, saved addresses and recorded request IP addresses (removed shortly after, by a background job).
Kept, without your identity:
- Reviews, questions and answers, and issued vouchers, stamps and gifts stay in the app, but they are no longer linked to you.
- Order and payment records (for example invoices and subscription payments) are kept in anonymised form where we must keep them for legal or accounting reasons, and only as long as the law requires. Our payment provider, Mollie, may keep its own customer record.
For the full list of data we process, see the privacy policy.
4. Get a copy of your data first
In the app go to Profile > Account > Export my data to download a copy of the data we hold about you. Without the app, send an e-mail to [email protected] from your registered address with the subject Account Data Retrieval.